Shine Resunga Development Bank Limited has issued an urgent public advisory warning customers about the rapid rise of online scams spreading through fake offers, fraudulent surveys, and deceptive bonus links shared across social media and malicious websites. The bank’s alert responds to the growing wave of digital fraud targeting banking customers across Nepal, with scammers aiming to steal sensitive personal and financial information or trick individuals into transferring money to unauthorized accounts.
How the Scam Works: A Deceptive Play on Trust
The fraudulent activities highlighted by Shine Resunga Development Bank are classified as phishing and social engineering scams. These are not technical hacks into the bank’s systems but manipulative psychological tactics that prey on human trust and curiosity.
Scammers often impersonate reputable institutions like Shine Resunga Bank to circulate fake offers — promising huge cash rewards, bonuses, or prizes for completing simple online surveys. Victims, lured by the promise of instant gain, are led to click on links that redirect them to counterfeit websites resembling the bank’s official portal. There, they are prompted to input confidential data under the pretense of “account verification” or “reward activation.”
Information typically stolen includes login credentials, full name, account number, and crucially, One-Time Passwords (OTPs). Once the OTP is compromised, scammers can instantly authorize unauthorized fund transfers, leading to direct and often irreversible financial losses.
Three Golden Rules for Safe Digital Banking
To safeguard its customers, Shine Resunga Development Bank has shared essential safety measures to prevent falling victim to phishing and cyber scams:
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Never Click Suspicious Links:
Avoid clicking on links received through unsolicited emails, text messages, or social media posts, especially if they promise unbelievable rewards or threaten account suspension. The bank emphasizes that it never sends login or information forms through external links. -
Do Not Share OTPs or Login Credentials:
The bank reiterates that it never requests OTPs, passwords, or PINs over the phone, email, or text. Sharing these details, even with someone claiming to represent the bank, gives scammers full access to your funds. -
Verify Through Official Channels:
Customers should independently confirm any communication regarding offers, account updates, or security alerts via official bank channels — such as the toll-free helplines (NTC: 16607152010, Ncell: 9801572010), the verified website, or by visiting the nearest branch. Relying on contact details within a suspicious message could be disastrous.
Bank’s Commitment to Security and Assistance
As a national-level development bank, Shine Resunga is committed to promoting safe and responsible banking practices. The issuance of this public scam alert reflects the bank’s ongoing dedication to financial literacy and digital security awareness among its customers.
The bank has urged anyone who may have clicked a suspicious link or shared confidential details to immediately contact its grievance handling officer or customer service center. Quick reporting allows the bank to take necessary steps — such as freezing affected accounts or launching security investigations — to prevent further losses.
Shine Resunga Development Bank’s central office, located in KalikaNagar, Butwal-11, Rupandehi, remains the primary contact point for security assistance. The bank has also assured that its dedicated phone and email support teams are available for any verification or emergency guidance.
The advisory concludes with a strong message: staying alert and informed is the most effective protection against cybercrime. In today’s digital era, awareness is security.
