With ride-hailing services rapidly growing in Nepal’s major urban areas, global mobility platform InDrive has reinforced its commitment to passenger safety. Through in-app safety features and awareness initiatives, the company guides users toward safe, reliable, and informed journeys.
InDrive’s safety measures are designed to cover all stages of a trip – before, during, and after – enabling users to make informed and confident decisions.
Pre-Trip Safety:
Before starting a ride, passengers are encouraged to carefully review the driver’s name, photo, vehicle details, and license plate. The app also allows users to share trip details with family or trusted contacts in real-time.
During the Trip:
Live location tracking ensures passengers can continuously share their whereabouts. Masked call features allow secure communication without revealing personal phone numbers. In emergencies, users can instantly access help via the in-app SOS button.
Post-Trip Safety:
After completing a ride, passengers are encouraged to rate and provide feedback on the driver. The reporting system allows users to submit experiences, complaints, or suggestions, supporting service improvement and building a safer community.
Rita Pokharel, Country Representative of InDrive Nepal, said, “In a rapidly evolving urban mobility ecosystem, safety and freedom of choice go hand in hand. By providing clear information and user-friendly safety tools, InDrive empowers passengers to travel confidently.”
Through these initiatives, InDrive reaffirms its commitment to building a people-centric mobility ecosystem, where safety, transparency, and freedom of choice remain central to every journey.
